GOCONCIERGE.COM

GoConcierge.com was founded in 2000, with its headquarters in Los Angeles, California. GoConcierge was the first web-based guest services and operations platform specifically built for hotels, concierge desks, and guest services teams. GoConcierge centralized task management, guest requests, and operational functions into a unified digital workspace, with a shared task calendar accessible to authorized staff. The platform also enabled branded confirmations, itineraries, and reservations via email or SMS, and integrated with hotel property management systems such as OPERA. By 2016, GoConcierge was the leading concierge software adopted by over 1,000 hotels across 60+ countries. In 2017, ALICE, a hotel operations software provider funded by Expedia.com, acquired GoConcierge and integrated its functionality to streamline hotel workflows and reduce reliance on multiple systems.